Strategic Perspectives



Financial Answers: How we create value for owners or stockholders?
Key Results:
• Financial Performance
• Value
• Effective use of resources
Customer & Stakeholders Answers: Through the eyes of our customers and stakeholders, how well do our products and services meet their needs?
Key Results:
• Satisfaction
• Retention
• Increase
Internal Processes Answers: How can our employees improve internal processes to deliver our products and services better, faster and cheaper?
Key Results:
• Efficiency
• Effectiveness
People, Tools & Technology Answers: How can we support the internal processes through improved knowledge, skills and abilities, tools & technology and leadership?
Key Results:
• Human Capital Learning
• Tools
• Innovation
• Infrastructure
• Leadership
• Culture

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