|Financial||Answers: How we create value for owners or stockholders?
• Financial Performance
• Effective use of resources
|Customer & Stakeholders||Answers: Through the eyes of our customers and stakeholders, how well do our products and services meet their needs?
|Internal Processes||Answers: How can our employees improve internal processes to deliver our products and services better, faster and cheaper?
|People, Tools & Technology||Answers: How can we support the internal processes through improved knowledge, skills and abilities, tools & technology and leadership?
• Human Capital Learning
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