| Financial | Answers: How we create value for owners or stockholders? Key Results: • Financial Performance • Value • Effective use of resources |
| Customer & Stakeholders | Answers: Through the eyes of our customers and stakeholders, how well do our products and services meet their needs? Key Results: • Satisfaction • Retention • Increase |
| Internal Processes | Answers: How can our employees improve internal processes to deliver our products and services better, faster and cheaper? Key Results: • Efficiency • Effectiveness |
| People, Tools & Technology | Answers: How can we support the internal processes through improved knowledge, skills and abilities, tools & technology and leadership? Key Results: • Human Capital Learning • Tools • Innovation • Infrastructure • Leadership • Culture |
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